Delete your account or your data
This page is for people who use Busybee (busybee.money). You can delete your whole account, or only the data from one bank, in the app or on the web, or by email.
Delete your account
- Sign in to Busybee in the app or on the web.
- Open Settings, then Your data.
- Choose Delete account and confirm.
Cannot sign in, or prefer email? Write tosupport@busybee.money from the address on your account and ask us to delete it. We act within 10 business days.
Delete some data, and keep your account
- Sign in to Busybee in the app or on the web.
- Open Settings, then Connected banks.
- Choose the bank you want to remove, then End this consent.
This ends the bank's consent and deletes everything collected through that connection, with the category changes, merchant names and recurring charges made from it that no other bank still uses. Your account, your budgets and your other banks stay. You can also emailsupport@busybee.money and ask us to delete a bank connection. We act within 10 business days.
What is deleted
When you delete your account we delete everything we hold about you: your sign-in details, your bank connections and the accounts, transactions and balances collected through them, and your settings, such as category rules, merchant names and budgets.
What is kept, and for how long
- Records of what happened to your account and data. They hold identifiers, counts, dates and fixed codes only, never names, amounts or descriptions. We keep them indefinitely, including after your account is deleted, because they are the record of what happened to your data.
- Invoices and payment records held by our payment provider, Stripe, which it keeps for five years under Australian tax law.
- Encrypted backups in Australia (Sydney). Deleted information leaves them when they expire, within 2 days.
Read the full detail in the Privacy policy.
